Weight Watchers FAQs

  • Help with Login

  • Welcome to your membership

    • How can I follow the Weight Watchers Program?

      How can I follow the Weight Watchers Program?


      You can follow the program any way you want to, really. We’re here to give you as much or as little support as you need. You can go to meetings, follow the Plan online, or have your own personal coach. Whatever works best for you.

      • OnlinePlus All digital, no meetings. Get our proven PointsPlus® plan plus digital and mobile tools and 24/7 Chat.
      • Meetings — Get guidance and motivation from a trained Leader who has been in your shoes and is dedicated to helping you lose weight, plus the support of members just like you.

        To find a location convenient for you, use our Meeting Finder. Worried about finding a good fit? You can change your meeting whenever you want to.
      • Personal Coaching — With Personal Coaching, you’ll get the motivation and tailored, real-world support you need for success, right in the privacy of your own home.

      Before you get started, there are a few things to keep in mind. In order to follow the Weight Watchers Program, you must:

      • Weigh at least 5 pounds more than the minimum weight for your height and weight, according to the Weight Watchers Healthy Weight Ranges.
      • Not be pregnant.
      • Not have an active medical diagnosis of bulimia nervosa.
    • Can I follow Weight Watchers if I'm on medication or breastfeeding? What about diabetes?

      Can I follow Weight Watchers if I'm on medication or breastfeeding? What about diabetes?


      • The Weight Watchers plan is designed to meet nutritional recommendations for healthy people. If you are taking medication or have a medical condition, you are strongly encouraged to take the Plan to your physician or dietician for review. Modifications made by health professionals are your responsibility and should be taken very seriously.
      • Nursing moms: Weight Watchers provide a special weight loss plan created specifically for the needs of nursing mothers. We strongly suggest you consult your physician before beginning any weight-loss plan while still breastfeeding.
      • Diabetics: If you have diabetes, take the Weight Watchers plan to your physician or dietician for review to make the necessary adjustments to meal patterns, food choices, and portioning. It is your responsibility to adhere to modifications made by your health care professional.
    • Can children join Weight Watchers?

      Can children join Weight Watchers?


      In most instances, children ages 10-16 may join with a doctor's note identifying the weight goal for the child. In addition, a parent or guardian must sign the Health Notice portion of the Registration Form.

  • Plan and Payment

    • What payment options are there?

      What payment options are there?


      At this time we accept Visa, MasterCard, American Express, Discover and PayPal as forms of payment for subscription to our website. We are unable to process any other forms of payment. When you subscribe, we will automatically deduct payments at the end of each term until you cancel.

      If you buy Monthly Pass in the meeting room, your location may accept other forms of payment. However, in order to activate Monthly Pass online you will need a valid credit card. In addition, all future payments for Monthly Pass will automatically be deducted up to 15 days prior to the end of each subscription month until you contact us to cancel.

    • May I use my FSA Debit Card to Pay?

      May I use my FSA Debit Card to Pay?


      Unfortunately no, Flexible Spending Account Debit Cards will not be processed through Weight Watchers. However, you may request a receipt for your weekly fees and submit the receipt to your insurance company if they offer reimbursement.

    • Is my online payment secure?

      Is my online payment secure?


      If you are concerned about security, be aware that our website uses Secure Socket Layer (SSL) technology, the industry top standard encryption protocol to keep your credit card information secure. SSL sends your credit card information to our computer in an encrypted code, which only we can read.

      You can also check to make sure that you've accessed a secure server by looking at the URL in your browser. The first characters of the address should change from "http" to "https" when connected to a secure server.

    • Are insurance discounts accepted to join Weight Watchers?

      Are insurance discounts accepted to join Weight Watchers?


      Yes, we do! Whether or not you may apply an insurance discount to your Weight Watchers Meetings’ fee depends on the practice of your individual insurance company.

    • Can I cancel my subscription?

      Can I cancel my subscription?


      We’ll be really sorry to see you go, but if you’d like to cancel your subscription please login to your account to complete the cancellation process.

  • Troubleshooting

    • How can I activate my Monthly Pass subscription if I purchased it in the meeting room?

      How can I activate my Monthly Pass subscription if I purchased it in the meeting room?


      You will need to enter the Access Code from your Starter Voucher to complete your sign up on our website. Either a valid credit card or PayPal account are necessary to complete signup. You will be charged each month at our monthly rate until you cancel, so there's no need to make a payment when you attend a meeting. You may be charged up to 15 days prior to the end date printed on your Monthly Pass card.

      To complete the sign up process for Monthly Pass, you need to go to our website within 7 days of purchase and enter the Access Code printed on your Monthly Pass Starter Voucher. This will also enable you to print out your Monthly Pass Temporary Card, which you will need to show at any participating meeting until your first Monthly Pass card arrives in the mail.

      Please note that you will be required to pay for the next meeting you attend if you do not complete the Monthly Pass sign up process on our website and show your temporary card. Remember, the sooner you complete your sign up for Monthly Pass, the sooner you can start using Weight Watchers eTools.

    • When I enter the access code on my Starter Voucher it says it's invalid. What's wrong?

      When I enter the access code on my Starter Voucher it says it's invalid. What's wrong?


      Access codes may only be used once. After the first use, accessing eTools requires the user name and password you selected during sign up.

      If you're certain that your access code has not been used before, please verify that you are:

      • Entering the code in the correct boxes and you are entering all the digits exactly as they are written on the voucher. Do not include any additional characters like spaces or hyphens.
      • Using a Monthly Pass access code and that you are on the correct signup page. The access code will not work if you are using it for the Weight Watchers eTools or Weight Watchers Online sign up processes.
      • If this does not help, please contact Customer Service and provide the access code exactly as it is written on your Monthly Pass Starter Voucher so that we may assist you.
    • I purchased Monthly Pass in the meeting room and can’t find my Starter Voucher. What should I do?

      I purchased Monthly Pass in the meeting room and can’t find my Starter Voucher. What should I do?


      Please fax or mail proof of purchase to us with an explanation of what happened. You can reach us via:

      Fax:
      913-495-1471

      Mail:
      Attention: Monthly Pass
      Weight Watchers North America
      8900 State Line Rd., Ste. 250
      Leawood, KS 66206

      You can send one or more of the following items as proof of purchase:

      • A copy of your purchase receipt
      • A copy of your credit card statement showing the charge
      • A copy of your membership book showing you have purchased Monthly Pass

      Customer Service will contact you by e-mail or phone with a new Access Code so that you can complete your sign up for Monthly Pass. In the meantime, you will need to pay the regular weekly fee in order to attend meetings.

    • SMS/MMS

      SMS/MMS


      Weight Watchers Mobile Alerts & Offers

      TERMS AND CONDITIONS

      Weight Watchers Promo Alerts


      Program Description:
      Subscribers to Weight Watchers Promo Alerts will receive 1 coupon code a month for Weight Watchers signup and/or products
      Text START to TRYWW (87999) to subscribe to Weight Watchers Promo Alerts Message and data rates may apply

      HELP and STOP instructions:
      Text HELP to TRYWW (87999) for help
      Text STOP to TRYWW (87999) to cancel
      For additional help, send email to customerservice@weightwatchers.com or call 1-800-651-6000

      Participating Carriers:

      AT&T, T-Mobile®, Verizon, Sprint, U.S. Cellular, Boost Mobile, Cricket, Virgin Mobile, Iowa Wireless, Metro PCS, ACS Wireless, West Central Cellular, Ntelos, Bluegrass, Plateau Wireless, AWCC, Cincinnati Bell, Cellular South, Carolina West Wireless, Immix Wireless/Keystone Wireless, Golden State Cellular, Cellcom, ECIT, GCI/Alaska Digitel, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless

      View our privacy policy

      Weight Watchers Coaching Reminders

      Program Description:
      Subscribers to Weight Watchers Coaching Reminders will receive alert reminders for impending Weight Watchers Coaching sessions—subscribers will receive 2 reminders per coaching session (4 alerts per month)
      Text COACH to WW4ME (99463) to subscribe to Weight Watchers Coaching Reminders Message and data rates may apply

      HELP and STOP instructions:
      Text HELP to WW4ME (99463) for help
      Text STOP to WW4ME (99463) to cancel
      For additional help, send email to customerservice@weightwatchers.com or call 1-800-651-6000

      Participating Carriers:

      AT&T, T-Mobile®, Verizon, Sprint, U.S. Cellular, Boost Mobile, Cricket, Virgin Mobile, Iowa Wireless, Metro PCS, ACS Wireless, West Central Cellular, Ntelos, Bluegrass, Plateau Wireless, AWCC, Cincinnati Bell, Cellular South, Carolina West Wireless, Immix Wireless/Keystone Wireless, Golden State Cellular, Cellcom, ECIT, GCI/Alaska Digitel, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless

      View our privacy policy

      Weight Watchers Health Tips

      Program Description: Subscribers to Weight Watchers Health Tips will receive one daily health tip or motivational message about nutrition and wellness to encourage smart life choices and aid in the weight loss journey.
      Text INSPIRE to TLK2WW (855299) to join Weight Watchers Health Tips Message and data rates may apply

      HELP and STOP instructions:
      Text HELP to TLK2WW (855299) for help
      Text STOP TLK2WW (855299) to cancel
      For additional help, send email to customerservice@weightwatchers.com or call 1-800-651-6000

      Participating Carriers:

      AT&T, T-Mobile®, Verizon, Sprint, U.S. Cellular, Boost Mobile, Cricket, Virgin Mobile, Iowa Wireless, Metro PCS, ACS Wireless, West Central Cellular, Ntelos, Bluegrass, Plateau Wireless, AWCC, Cincinnati Bell, Cellular South, Carolina West Wireless, Immix Wireless/Keystone Wireless, Golden State Cellular, Cellcom, ECIT, GCI/Alaska Digitel, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless

      View our privacy policy
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